Please slow down so the customer can understand you – #AI and customer service

Based on how the customers respond on the phone, artificial intelligence can suggest your next step in the conversation. Could be useful for married people also I guess: Misunderstandings and bad communication probably cause a lot of divorces.

Socially Sensitive AI Software Coaches Call-Center Workers

Customer-service reps are getting real-time coaching from software that has learned to detect problems in a conversation.

Source: Socially Sensitive AI Software Coaches Call-Center Workers

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Author: patrikbergman

Corporate Communications Manager at Haldex in Landskrona, Sweden. Father, husband, vegetarian and reader of Dostoyevsky.

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